FAQ
Q1: How long does shipping take?
- Europe: 6-14 business days
Q2: How much is shipping?
- Free shipping in Europe on orders over €50
Q3: How do I track my order?
- We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.
Q4: Will I Pay customs?
- Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.
Return:
Q1: 60-day money back guarantee on all LED therapy devices over 50 EUR.
- Please do not return the package before contacting us, we cannot guarantee processing your refund if you don't contact us first.
- Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 60 day money-back guarantee!
- Please note that non product quality problems, the return shipping fee needs to be paid by yourself.
- .Please note: If device is damaged due to improper personal use (including breakage), it is not covered by our warranty.
Payments:
Q1: International Charging Notice:- We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange difference, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.
Q2: What are the payment options available?
- We accept any major credit cards, debit cards and Paypal.